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August 2022

29
Aug
Total Quality Management: How to get started with monday.com

What is Total Quality Management?

A Philosophy of Total Quality Management (TQM) starts with the belief that quality is a personal responsibility and the purpose of TQM is to put quality first. TQM creates a continuous improvement process to ensure customers receive products and services that meet their needs, exceed their expectations, and continue to delight.

Total Quality Management is used to improve and deliver quality products and services. It aims to prevent costly mistakes and product recalls. The ultimate goal of TQM is to create a culture of continuous improvement, in which employees are encouraged to improve whatever processes they are involved in continually.

What is covered in this blog post:

  • What is Total Quality Management?
  • The principles of Total Quality Management
  • The building blocks of Total Quality Management
  • Why should you use monday.com for your TQM operations?

The principles of Total Quality Management

The principles of customer focus and continuous improvement are the foundation of Total Quality Management. There are eight principles that contribute to this:

Customer Focus

Determining customer needs and delivering value to them is at the core of every decision you make. You should focus on delivering significant improvements that meet their expectations.

Total employee involvement

Ideas can come from anywhere, so be sure to include all employees in your ideation process.   By engaging team members whose ideas may differ from mainstream thinking and who are willing to speak their minds, you’ll receive valuable feedback that will help you innovate more effectively.

Process-focused

It’s important to use processes because they reduce the risk of human error and help teams deliver products faster.

A strategic and systematic approach

Instead of addressing one specific issue at a time, TQM encourages you to not only address all issues but also explore why they exist in the first place.

Ongoing improvement

Implementing small improvements can build a foundation for future growth. Small changes like improving customer satisfaction or core processes can take time to pay off, but the incremental success of implementing these measures may inspire you and your team to transform your company into something even better.

Integrated systems

Create an infrastructure that encourages company-wide collaboration with a strong, shared corporate mission, values, and culture. A well-defined company culture allows employees to feel motivated and energized by the company’s goals and vision. A collaborative infrastructure supports employee engagement and allows employees to work together more seamlessly.

Decision-making based on facts

Set KPIs and invest in tracking and analytics to monitor them. This means taking a hard look at the numbers and being honest about whether your ideas are working. Analyze what’s happening, test new practices, and use the data to make better decisions over time.

Clear communication

To ensure that everyone in your company is on the same page, you need ,to standardize your vision, processes and plans. A third party platform for communication can make things easier for everyone.

The building blocks of Total Quality Management

The four main building blocks of Total Quality Management (TQM) are culture, analytics, a systemic approach, and long-term investment. TQM focuses on long-term quality improvements as opposed to short-term gains or quick fixes. The goal is to build a culture where quality is considered in all parts of the organization.

In order to implement the building blocks of total quality management, the following needs to be mastered:

A culture of improvement

Sustaining continuous improvement, every employee must pursue it — and your organizational culture must support this initiative at all levels of the company. If people don’t buy in, then any quality improvements will be temporary.

Analyzing the data

With all the different aspects of business, it’s often difficult to tell what helps you improve and which practices are simply wasting your time. This is where analytics come in. Implementing an analytics program allows you to see how different strategies are working and if they need tweaking.

Long-term investment when you are hiring

HR professionals need to consider the long-term implications of their hiring and training investments. If you overhaul your hiring and training process, you should see returns in terms of performance, morale, and efficiency, as well as improved employee retention.

Why should you use monday.com for your TQM operations?

Successfully implementing TQM is all about giving employees a robust digital workspace that connects processes, tasks, and conversations. monday.com gives teams the ability to build custom digital platforms with an extensive list of integrations, customizable templates, and a REST API, so they can manage every aspect of their company from one place.

monday.com helps teams with their process by providing templates and a platform where you can document your workflow, standardize it, and put it in the app where everyone is working. This makes onboarding new employees easier and less time-consuming. monday.com offers a wide range of workflow templates aimed at different companies, such as “Design Teams” or “SEO”.

With access and user permission controls, you can ensure that every employee only sees what they need to. Add sub-items or comments in a checklist to each item, and easily add comments without struggling through endless email threads.

You will be able to track and measure progress

With powerful visualization tools like Gantt charts and Kanban boards, you’ll never be lost again. From the moment that your first boards are up and running, you have access to real-time data and insights on what people love and what they hate about your product — so you can adjust the course accordingly. 

For example, you can visualize the progress of multiple processes in a single dashboard. All this data is only up-to-date when all your team members actively use the platform.

Take advantage of a pool of integrations

monday.com is a centralized hub for all your company’s apps. With monday.com, each team member has a unified view of their projects and tasks, real-time reports on how they are tracking towards their goals, and access to all your data in one place.

The monday.com data integration platform allows you to sync all your data automatically, daily, as soon as it changes. Not only does this free up valuable employee time and reduce the risk of bad data due to typos, but it also improves customer service by providing more accurate information during customer interactions.

Real-time issue monitoring

Bugs are the number one cause of bad customer experiences. With digital products, bugs are the equivalent of a production error. Striving to minimize them is the bare minimum of TQM. monday.com is committed to zero bugs in all of its products and guaranteeing a high-quality experience for all of its customers.

Conclusion

Quality is the single most important product of a company. If you want to offer quality products and services that can be trusted, you need to first focus on building your processes with quality in mind. This doesn’t just mean having good control over the final result. It means understanding your whole working environment, minimizing excess costs and risks, and making sure everyone on the team knows how their work contributes to achieving overall goals.

Get Started with monday.com

Recommended Reads: 

  • Resource Management with monday.com
  • monday.com workflow management
  • monday.com as a CRM, an Essential in 2022
  • monday.com for Project Management

16
Aug
Resource Management with monday.com : The Complete Guide

Resources are the physical and technological components that you need to execute a project. As the title implies, resources are available to do work and get things done. Those who control or own those resources hold relative power in a community by enabling others to do things they couldn’t do without access to those resources.

Resource planning software is a tool used to manage the human capital and schedule of an organization. Resource management software will help you allocate, assign, and manage people to projects where needed.

What is covered in this blog post:

  • Resource Management
  • What type of resources can you manage by using monday.com?
  • monday.com Resource Management

Resource Management

Resource management is critical for achieving a sustainable and profitable business. By planning and assessing precisely what you need to complete a task, you can allocate your resources more efficiently, thus saving time and money.

Avoid potential Issues

Business forecasting is the process of determining how well your company will do three months down the road. It involves examining your business’s performance over the past several months and projecting how it will fare using those results as a guide. Forecasting the future can be an intimidating process, especially if you haven’t done it before. But by developing a firm understanding of what you have and how you can put them to use, you can forecast any potential problems before they even happen. This is where resource management comes in.

It helps you manage your team’s needs better

Managing the workload of multiple employees is complicated and time-consuming. Resource management tools shift this task from an overhead to a strategic tool for improving your business. Resource management tools show you who’s overloaded with work, who is available to take on more, and who may need some training or additional guidance. This can help you adapt to client demands quickly and efficiently, preventing any delays in service delivery and allowing your team to focus on their strengths instead of firefighting.

Have a system that shows where you are putting your resources into

If your project is ultimately unsuccessful, it’s important to remember that you shouldn’t take full blame. Instead, you should demonstrate how you planned and managed your resources appropriately throughout the project. If stakeholders trust your ability to allocate resources effectively, they will also charge you to deliver good results on future projects.

Become overall more efficient as a team

Every manager knows the feeling of working with limited resources and trying to figure out how much capacity you have to offer. By managing your resources, you can develop a better understanding of how they’re being consumed. That data will help you plan projects more effectively in the future.

You can easily track your resources and allocation – whether you have a small team or a large enterprise. Having the data will help you make strategic decisions for future projects, and it’s just one of the many benefits of using our popular resource management system.

Data per week for resource management

What type of resources can you manage by using monday.com?

As a project manager, your attention is going to be divided among three kinds of resources: human resources, material resources, and relationship resources.

Human Resources

A resource management platform brings together all your HR and project management tasks in one easy-to-use tool, so you can easily keep an eye on them all. From managing employee recruitment to tracking their performance.

monday.com provides a flexible resource management system that goes beyond an applicant tracking system and helps manage all your human resources in one central place, including recruitment, time tracking, performance management, and feedback opportunities.

Material Resources

Getting the right materials in the right places, at the right time, is fundamental to a successful project. With monday.com, we make it easy for everyone to see exactly what resources they need and where they are stored, on a map or timeline view. As an added bonus, you also get real-time updates on resource status so that you can stay ahead of potential delays.

Relationship Resources

As a manager, you need to build strong working relationships with all of your staff. But when you’re talking about vendor integration, the relationships are especially important because of the distance that can exist in a remote environment.

The Vendor List template on monday.com can help you create a master list of all your professional vendors, suppliers, and subcontractors. The template includes fields for tracking their contact details and contacts, along with some specific fields (such as Category) that can help to categorize and organize those relationships according to how they work with your company.

Vendor list template in monday.com

monday.com Resource Management

With monday.com’s simple resource planning, you can make sure you don’t overload any of your team members with too many tasks. 

monday.com Resource Management template allows you to allocate resources to only those tasks that need them and keep your entire organization up to date on resourcing requirements, no matter which app or digital tool they are using.

monday.com makes it easy for you to gain visibility over what resources are being used and how much time is devoted to various projects. 

With the built-in dashboards, reports, and Gantt charts, you can easily keep in touch with progress—even when you’re not right next to your team.

resource management board in monday.com

What else will you get from monday.com resource management?

You will also have access to the Export and Import function, which allows you to instantly export your template to Excel with just one click.

 On the flip side, you can easily import your Excel spreadsheet and turn it into a sleek monday.com board in just a couple of clicks. This means that you never have to worry about losing data, or even if you change jobs or teams.

Moreover, monday.com resource management board is a resource-centric display showing you the precise status of resources in an instant. When you need access to the most current information on your company’s resources, this board will deliver it quickly and easily.

Conclusion

Resource management is important in business because it allows you to leverage the resources at your disposal more efficiently. In short, by planning out the tasks that need to be completed and assessing needed resources, you can use your time, assets, and manpower more wisely—saving money and improving efficiency overall.

Get started with monday.com

Recommended Reads: 

  • monday.com workflow management
  • monday.com as a CRM, an Essential in 2022
  • monday.com for Project Management
  • Become More Agile with monday.com Work OS

04
Aug
monday.com Workflow Management: How does it Work?

What if you could automate any workflow in minutes, save time, and increase productivity using monday.com?

What is covered in this blog post:

  • What is it, and why do you need it?
  • monday.com workflow management
  • Why do you need it?
  • Benefits of standardizing your workflows
  • Optimizing monday.com workflows

What is it, and why do you need it?

A workflow is a standardized series of tasks you complete to achieve a specific goal. From routine checklists to multistep project roadmaps, workflows help us stay on track and eliminate wasted time and effort. By implementing an efficient and repeatable process, you can reduce the amount of time required to complete your work, freeing up more time for other tasks.

In order to understand how a workflow works, imagine the following onboarding scenario: The first step of onboarding is to send an automated email encouraging the customer to register for upcoming training calls. A customer success manager then holds a phone call with the customer, setting up their profile and reviewing product usage information. A follow-up email is sent ten days later, where a designated account manager follows up to ensure usage. This ensures that all users are actively engaged with the product and are supported throughout their experience with our platform.

monday.com workflow management 

Built from the ground up, monday.com’s Work OS is not just a digital solution — it’s a fully integrated work operating system. From planning and task management to scheduling, tracking, approvals and more, monday.com helps teams run their own business processes with ease.

Why do you need it?

While many workflow management systems offer features designed to help project managers, the best are intuitive and all-inclusive.

A workflow management software will allow you to keep track of the ever-growing list of projects, activities, and duties. Tasks are organized by activity and due date, so you’ll be able to set reminders for each task that provides status updates, notes, and reminders. Assign tasks to team members or yourself, or create a project, so you can assign both tasks and activities. Track time spent on each activity to better manage your workflow.

With workflow management, you can create automated tasks to help keep your team on track. You can even use integrations to update task card info across platforms, notify other departments of bug reports, and reach out to coworkers when you finish your step. T

These are just a few examples of manual tasks that you can leave to the workflow management system and save yourself time.

Benefits of standardizing your workflows

Standardizing your workflows will help decrease your headaches. Using templates, business rules and/or other types of workflow automation rules to drive processes through your organization can save you a lot of time and energy in the long run! 

There are many benefits to the standardization process, but we’ve found the following as being the most impactful: 

  1. Reducing micromanagement

The best way to combat micromanagement, in the workplace and at home, is to create a clear path for your team to follow. By using workflows, team members can practice more self-management with ownership over their tasks and less reliance on their managers for direction and guidance because a clear plan is already laid out.

Managers can hand over more autonomy to their reports because they can quickly see where tasks and projects stand against deadlines. 

As a result, managers can spend more time focusing on high-level strategic decisions instead of day-to-day processes.

  1. Increasing productivity

Standardized workflows mean every team member knows their assignments, which eliminates the ambiguity that leads to delays and missing work.

 The reduction of manual work that comes with standardization will also contribute to more efficient workflows, which means your teams can get more work done.

  1. Smoother onboarding process

Onboarding is critical to the success of any growing organization. It is time- and resource-intensive, but it doesn’t have to be. With the right technology, onboarding can become more effective, efficient and consistent at driving high employee engagement.

Systemized, standardized workflows on monday.com ensure that new employees learn the best practices for your organization. They’re up and running faster, so they can start contributing value immediately.

  1. A clear path to success

Because of their uniform structure and systematized nature, standardized workflows can help reduce risk during execution. By mapping out business processes from start to finish, employees are able to develop a comprehensive understanding of how things should be done—as well as when they should seek approval or report progress.

Optimizing monday.com workflows

Automation of processes can have a big impact on workflow management. Some benefits include increased productivity, alleviating employee frustration, and improving customer satisfaction, simply by reducing tedious tasks and speeding up response times. One key component of workflow management is the ability to automate as much of the flow as possible. Here are some of the ways in which automation improves workflows.

1. Consistent communication practices

Giving feedback is a tricky thing, but hopefully, these tips are helpful for creating an orderly and productive feedback culture. Consistency is key, whether it’s in the format or where you give it. We recommend that you add your input in the Updates section of monday.com from within tasks— there you can continue real-time and in-context threads instead of chasing down emails or messages.

monday.com workflow management board use case

2. Use the priority function when you delegate tasks

When you’re running a business, it’s not enough to just assign a due date and be done with it. You need to ensure that the most crucial work is addressed first by not only assigning due dates but including a priority. Setbacks and challenges are inevitable, but a well-planned process allows teams to stay focused on the most important work.

Team workflow board monday.com

3. Create or reuse custom templates

Creating a workflow is just the beginning. After you’ve created a workflow, a major advantage is the ability to save it as a template that you can duplicate and modify for many projects to come. You can also use pre-existing templates for new projects to get started in minutes.

All in all

A workflow management system can help your business in many ways. It can increase productivity, employee happiness, and customer satisfaction simply by reducing tedious tasks while maintaining the focus on what matters most – client relationships.

Automation keeps things running smoothly, no matter how much your business grows. When you automate processes and build a knowledge center with repeatable, collaborative workflows for managing services, vendors, HR activities, and finance across multiple teams, you’re set up to scale.

Get started with monday.com

Recommended Reads:

  • Jira vs monday.com: How do they compare?
  • monday.com automation, 2022 handbook
  • monday.com integrations | Connect your favorite apps
  • monday.com as a CRM, an Essential in 2022
  • monday.com for Project Management
  • Become More Agile with monday.com Work OS
  • How to Use monday.com Boards?


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